FTC Finalizes Order with DoNotPay That Prohibits Deceptive 'AI Lawyer' Claims, Imposes Monetary Relief, and Requires Notice to Past Subscribers

The Federal Trade Commission has finalized an orderrequiring DoNotPay, a company that promoted its online subscription service as “the world’s first robot lawyer,” to stop making deceptive claims about the abilities of its AI chatbot.

In a complaint announced in September 2024, the FTC charged that DoNotPay’s so-called robot lawyer failed to live up to claims that it was an adequate substitute for the expertise of a human lawyer. According to the complaint, the company did not test whether its “AI lawyer” operated to the level of a human lawyer when generating legal documents and giving advice, and the company did not hire or retain attorneys to test the quality and accuracy of its service’s law-related features.

After receiving five comments, the Commission voted 5-0 on January 16, 2025,to approve the final order and send responses to the commenters.

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